what is a bpo?

21 Answers   Aegis, Anand Group, Hinduja, Infosys, Intellinet, Kochar Group, Mphasis, REL, WNS,

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what are the major key responsibility areas for a manager in bpo...?

0 Answers   Mphasis,

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Why do you choose Domestic Call Center rather than International call Center?

2 Answers   Star Health,

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describe one of your memorable day? how is education useful for any body?

0 Answers   HCL, HP, Intelenet, TransWorks, Wipro,

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Tell me about the most fun you have had on the job.

1 Answers   IBM, InfoSearch, Infosys, Patni, RM Technologies,

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Hi Friends, Can anyone send me a Six Sigma question bank with answers on my email id : apexin2009@gmail.com. I am a quality manager in a Mulitnational Company. I have to design a question paper for my already trained green belts and black belts. I had a great knowledge base on six sigma at my home pc but since the mother board has gone bad and it has gobe for repair, I am not able to design a question paper. Please send me a question bank if anyone of you has it. I know that these things are really valuable but I would be highly obliged if you can do this favour. I would look forward to a long professional relationship with that individual. Thanks

0 Answers   IBM,

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if u r gettin more pay from another company, wht will u do....? 1.u will leave us an join tht company an y

0 Answers  

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Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?

1 Answers  

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Why do you want bpo

22 Answers   BPO, CSC, Wipro,

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Demonstrate Leadership How have you demonstrated leadership in your current position?

4 Answers   Tech Mahindra,

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Tell me about yourself?

13 Answers   Aricent, Genpact, One Touch Solutions, Rolta, Wipro,

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why you want to live your previous job

2 Answers  

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