Answer / uttam ray

First I will let him complete what he has to say I will not interrupt him. Once he has completed whatever he has to say after that I will do my best to solve his query or problem. if I am not able to do so than I will transfer his call to my senior.

Thanks

Answer / aijaz khan

i will try to find out whatever wrong with him then will
talk to him cordially and will try to solve his
problem.e.g.financial problem and others.

Answer / anand dampella

Words can arouse anger and the same can be used to subside
anger in others. If i face an irate customer, what i do is,
i'll use words like...'It seems that you don't like to speak
with me'.

Give me an example of how you have dealt with an under-performing team member in the past.

0 Answers  

---

What is the biggest challenge facing the BPO industry today?

2 Answers   HDFC, IBM,

---

Speak on a memorable moment in your life for 5 mnts?

49 Answers   247Customer, Aegis, Convergys, GE Capital, Genpact, Google, HGS, IBM, Idea, IELTS, Infosys, SerWizSol, Sutherland, TelePerformance, UnitedHealth Group, Vertex,

---

how can i get this job

1 Answers  

---

What factors you should consider while creating a newsletter for a customer?

0 Answers  

---

what made u apply at their company?

5 Answers   Vertex,

---

three qualitties why should i give you the job

6 Answers  

---

you did mba why do you want to join in bpo?

6 Answers   HSBC, Sun Life, Sutherland,

---

How can u handle an irated customer?

13 Answers   Aegis, Satyam,

---

according to your definition of success,how successful have you been so far

3 Answers   LIC, RBI, SEBI,

---

What are the steps you follow when you appraise an advisor ?

0 Answers   IntelNet,

---

I am 36 years old with graduation. Is it possible to get job in international bpo without any experience? Previously i was into my father business and due to some reasons business got shut down.

0 Answers  

---