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How can u handle an irated customer?
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Answer Posted / aijaz khan
i will try to find out whatever wrong with him then will
talk to him cordially and will try to solve his
problem.e.g.financial problem and others.
| Is This Answer Correct ? | 2 Yes | 13 No |
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which type questions ask me in call centerin tatasky?
Speak on your unforgettable or memorable day for two minutes?
How is Absenteesim Calculated ?
What's your favorite food tell me how to cook it? So you like to read books, tell me something about the book that you red last time? and you belong in different organizations, tell me what else do you do there and what is this organization that you belong to? ( these are the follow up questions sometimes being asked to prove if you're lying or not, so the tip here's be specific with your answers to make them believe in what you're sayin. These questions are being encountered after answering the question,of telling something about yourself.)
How long do you want go work here?
Why we promoted you as senior Team leader
why you are join as a quality analyist ?
How do you get here? (About Route)
what is difference between marketing and kpo
Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.
How would you teach an old customer to browse a file on her desktop or PC, let us consider the person who isn't that good at computers?
Tell about your work experience. Why you quit that job?
How can you build customer loyalty?
Extra initiative by u in your current organization other than your KRA (Routine work)
How can we define that the person is an intertesting person?
