Answer / raulencarnacion

a call center is a functional area within organization that
exist solely to answer inbound and outbound calls..

Answer / manasa

A call center is an office where a company's inbound calls
are received, or outbound calls are made. Call centers are
increasingly popular in today's society, where many
companized have centralized customer service and support
functions. Call centers employ many staff in customer
service, sales and support functions.

Call centers are often large offices staffed with
representatives who either make or receive phone calls.
Depending on the size of the call center, a single office
could have anywhere from a few dozen to hundreds of
telephone staff. Depending on the needs of the company, call
centers can make either incoming or outgoing calls. Some
call centers focus on answering inbound calls, such as a
bank that gives out a toll-free number for customers needing
assistance. In that case, call center representatives can
give account balances and take loan applications over the
phone. Other call centers focus on outbound calls, such as a
survey company. In that case, survey representatives make
outbound calls to ask people to answer survey questions over
the phone.

Answer / ashish

A call center ia a bridge between A customer and A company.
In the call center there is 2 kinds of process the 1st one
is INBOUND the 2nd one is OUTBOND.inbound means is you are
receiving the call. and oudbond means that you are making
the call. the call center might be domestic or
international. how is the call center is a bridge? i am
telling u that call center is a place there the companies
outsource their business.

Answer / mushtaq ahmed

call center is also known as contact center the following
points explain best about call center

1,it is the facility center which provides facility to
manufacturers or companies and the customers by answerins
the differnt quiries and by providing diffrernt solutions

2,there are 4 types of call centers

a, inbound and out bound
b, voice based and non voice based
c, domestic and international
d, technical and non technical

Answer / sandeep kr. paul

Call center is a location where calls are placed or
received to handle the querries or the problems related to
some paricular product of some particular organization. In
simple words making a call to call centre one can have qa
clear idea and solution to the problem about the concerned
topic.

Answer / atul shukla

call center is the place. where calls are made and receive
by a coller. and it is a bridge between company and
custemer. there are two type coll center inbound and out
bound. whare calls are only make it is aibound callcenter.n
colls are made by a out bond callcentre

Answer / batakrushna(krishna)

It's nothing it is a contact center where calls either made
or
received from prospective customers to serve them as a trained
manner.

Answer / tariq

to be vivid, a Call Center is a remote customer care
service provider, which actually is working for the company
located somewhere offshore and providing the services to
that company's customers virtually.

Answer / batakrushna(krishna)

It's nothing it is a contact center where calls either made
or
received from prospective customers to serve them as a trained
manner.

Answer / pankaj kumar

A callcallcall centercentercenter is an office where a
company's inbound calls are received or outbound calls are
made. CallCallCall centers are increasingly popular in
today's society, where many companies have centralized
customer service and support functions. CallCallCall
centers employ many staff in customer service, sales, and
support functions.

How to deal with unreasonable customer demands?

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I have question to ask about the Call center management, Q Team leader Role and Responsibilities in inbound Call center, and What will be the Primary part of that ? Q What is the Role and Responsibilities in Company As operation Manager

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Hi Friends, Can anyone send me a Six Sigma question bank with answers on my email id : apexin2009@gmail.com. I am a quality manager in a Mulitnational Company. I have to design a question paper for my already trained green belts and black belts. I had a great knowledge base on six sigma at my home pc but since the mother board has gone bad and it has gobe for repair, I am not able to design a question paper. Please send me a question bank if anyone of you has it. I know that these things are really valuable but I would be highly obliged if you can do this favour. I would look forward to a long professional relationship with that individual. Thanks

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