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why are you want to join call centre. Don't say the same anwers, its a growing indresty....so on. Give me different anwers.
what is B.P.O ?
22 Answers BPO, Convergys, HCL, IBM, Mphasis, TATA, Tata Business Support Services TBSS, Wipro,
i have done my gradution but ia m having backlogs so that i am sutiable for call centre jobs
1.Tell about someone who is your idle any why.
1 Answers Bharti Walmart, Genpact,
what are the qualities and role of cro in a office.
Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?
where u want to be in next 5 years
5 Answers FirstSource, Mphasis,
What according to you,is the most important requisite of a call centre executive?
what you expect from the company?
What is the difference between KPO and BPO ?
what is the address of allahabad bank durg ?
what is the difference between technical support and customer care in call center
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