Define a CRM and what are its uses ?
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Answer / guest
The process of learning more about customer?s needs such as
information about customers , sales, marketing
effectiveness, responsiveness and market trends is known as
Customer Relationship Management shortly it can be called
as CRM.
Uses of CRM :
It helps businesses use technology and human resources to
know about the behavior and values of customers.
| Is This Answer Correct ? | 28 Yes | 2 No |
Answer / n.chinnamanaidu
Customer relation management (CRM)is a business strategy
aimed at optimizing customer facing activities for the
greatest impact of business success.
...SAP AG
| Is This Answer Correct ? | 13 Yes | 11 No |
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