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As a project manager, you know that the most important activity to ensure customer and stakeholder satisfaction is which of the following:
A. Documenting the requirements
B. Documenting the performance measurements
C. Reporting changes and updating the project plan and other project documents where appropriate
D. Reporting project status timely and regularly
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Your project involves the research and development of a new food additive. You’re ready to release the product to your customer when you discover that a minor reaction might occur in people with certain conditions. The reactions to date have been very minor, and no known long-lasting side effects have been noted. As project manager you should: A. Do nothing because the reactions are so minor that very few people will be affected. B. Inform the customer that you've discovered this condition and tell them you'll research it further to determine the impacts. C. Inform your customer that there is no problem with the additive release the product to them. D. Tell the customer you'll correct the reaction problems in the next batch but you'll release the first batch of product to them now to begin using.
You are the project manager for a scheduled version release of your company’s software tracking product. You have linked the WBS and project scope definition and assigned roles and responsibilities. You might want to display the roles and responsibilities in which of the following? A. RDM B. PDM C. AOA D. RAM
Your project's primary constraint is quality. In order to make certain the project team members don't feel too pressed for time and to avoid schedule risk, you decide to use which of the following activity estimating tools? A. Expert judgment B. Quantitatively based durations C. Reserve time D. Analogous estimating
You are a project manager with technical expertise in the pharmaceutical industry. You've decided to try your hand at project management in the entertainment industry. Which of the following is true? A. You will likely be successful because communication skills are your strong suit. You anticipate having technical experts on your project team to address industry specifics that you're not familiar with. B. You will likely be successful because your organizational skills are excellent. You anticipate having technical experts on your project team to address industry specifics that you're not familiar with. C. You will probably be successful because you have a friend in the entertainment industry that has briefed you on all the important aspects of this project that you'll need to know. You anticipate having technical experts on your project team to address industry specifics that you're not familiar with. D. You will probably not be successful because you have little knowledge of the entertainment industry even though you anticipate having technical experts on your project team to address industry specifics that you're not familiar with.
You are refining the product description for your company's new line of ski boots. Which of the following is true? A. You are in the Initiation process of your project and know that the product description will contain more detail in this stage and that a decreasing amount of detail will be added to it as the project progresses. B. You are in the Planning process of your project and know that the product description will contain less detail in this stage and greater detail as the project progresses. C. You are in the Initiation process of your project and know that the product description should contain the most detail possible at this stage, as this is critical information for the Planning process D. You are in the Initiation process of your project and know that the product description will contain less detail in this stage and greater detail as the project progresses.
Explain the concept of total quality management.
You are a project manager for Safari Outfitters. Your company is going to offer a new product line in the upcoming spring catalog. Your project team has 10 months to secure contracts with suppliers, finalize the designs, get the product into the catalog, and stock the warehouse. This is an example of: A. An assumption because the project team has worked on projects like this before and know they can meet the 10-month deadline B. An assumption because the project team has a limited amount of time to complete the project C. A constraint because the project team has a limited amount of time to complete the project D. A constraint because the project team is working with a new product line that hasn't been developed before
You are a project manager for Dutch Harbor Consulting. Your latest project involved the upgrade of an organization's operating system on 236 servers. You performed this project under contract. You are in the Contract Closeout process and know that you should document: A. Lessons learned B. Performance measurements C. Formal acceptance D. Product verification
You are an international project manager from the United States living in a foreign country. The project you're working on has lasted two-and-a-half years. During that time, you've really gotten to feel comfortable in the foreign country and have enjoyed living in their culture. The project has just ended, and you've returned to the United States. Upon your return, you're surprised to find that you're feeling a little disoriented as you've gotten so used to the foreign culture and its slower pace that you've forgotten what some things are like in the US. This experience is known as: A. Diversity shock B. Global norming C. Culture shock D. Culture norming
Describe function-oriented metrics.
All of the following are inputs to the Administrative Closure process except: A. Performance measurement documentation B. Product documentation C. Other project records D. Contract documents
You are the project manager for a nonprofit organization. Your project has come about due to a social need. Your sponsor wants to get right to the Planning process. However, you know that a scope statement should be published prior to proceeding to the Planning processes. All of the following are true regarding scope statements except: A. It documents roles and responsibilities. B. It can be modified to reflect changes to the scope of the project. C. It describes the project deliverables, requirements, and objectives D. It serves as a baseline for future project decisions.
Design Patterns 
