The theory that 85 percent of the cost of quality is a management problem is attributed to:
A. Doming
B. Kaizen
C. Juran
D. Crosby
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You are a project manager for a growing dairy farm. They offer their organic dairy products regionally and are expanding their operations to the West Coast. They're in the process of purchasing and leasing dairy farms to get operations under way. The sub project manager in charge of network operations has reported some hardware problems to you. You’re also having some other coordinating and integrating other elements of the project. Which of the following is true? A. You are in the Project Plan Execution process. B. Your project team doesn't appear to have the right skills and knowledge needed to perform this project. C. You are in the Information Distribution process. D. Your project team could benefit from some team-building exercises.
Your company, Kick That Ball Sports, has appointed you project manager for their new Cricket product line introduction. This is a national effort, and all the retail stores across the country need to have the new products on the shelves before the media advertising blitz begins. The product line involves three new products, some with multiple deliverables. You are ready to create the WBS. Which of the following is true? A. The WBS should include the three new products and the advertising campaign as level two deliverables. B. The WBS should include the three new products as level two deliverables. C. The WBS should include the three new products as level two deliverables and the advertising campaign as a level three deliverable. D. The WBS should include the three new products and the advertising campaign as level three deliverables.
As a project manager, you're responsible for maintaining and ensuring integrity for all of the following except: A. Personal integrity of others B. Project management process C. Personal integrity D. Product integrity
You are the project manager for a web development project. You hold regular project status meetings and publish status reports on a timely basis. You know that communication is one of your most important functions. As such, all of the following are true except: A. Senders are responsible for sending clear, concise, complete messages. B. Receivers are responsible for understanding the message. C. Communication can be vertical or horizontal or both. D. Effective communication techniques include making eye contact, nodding, and asking clarifying questions.
The VP of customer service has expressed concern over a project you're involved in. His specific concern is that if the project is implemented as planned, he’ll have to purchase additional equipment to staff his customer service center. The cost is substantial and was not taken into consideration in the project budget. The project sponsor insists that the project must go forward as originally planned or the customer will suffer. Which of the following is true? A. The VP of customer service is correct. Since the cost was not taken into account at the beginning of the project, the project should not go forward as planned. Project initiation should he revisited to examine the project plan and determine how changes can be made to accommodate customer service. B. The conflict should be resolved in favor of the customer. C. The conflict should be resolved in favor of the project sponsor. D. The conflict should be resolved in favor of the VP of customer service.
You are preparing a cash flow analysis for a project the company is considering undertaking. The project's cost is $525,000, and expected cash inflows are $125,000 the first year and then $75,000 per quarter the second year and $100,000 per quarter after that. What is the payback period? A. 16 months B. 27 months C. 32 months D. 28 months
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You need to convey some very complex, detailed information to the project stakeholders. The best method of communicating this kind of information is? A. Verbal B. Vertical C. Horizontal D. Written
During which project management process are risk and stakeholder's ability to influence project outcomes the highest at the beginning of the process? A. Planning B. Executing C. Initiation D. Controlling
Sally is a project manager working on the Resource Planning process. She should consider all of the following when developing the resource requirements output except: A. WBS B. Supply purchase policies C. Resource rates D. Special knowledge and talents
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