Follow Our FB Page << >> for Daily Laughter. We Post Funny, Viral, Comedy Videos, Memes, Vines...

what is crm?

what is crm?..

Answer / ganesh

CRM stands for Customer Relationship Management. It is a process or methodology used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The more useful way to think about CRM is as a process that will help bring together lots of pieces of information about customers, sales, marketing effectiveness, responsiveness and market trends.

CRM helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers.

Is This Answer Correct ?    0 Yes 0 No

Post New Answer

More Call Centre AllOther Interview Questions

How you spent your last sunday/weekend ?

3 Answers   IBM, iEnergizer, Jabong,

What has been your biggest professional disappointment?

0 Answers  

speak for two minutes on a letest movies

1 Answers   IBM, Zion,

Do you believe that customer is always right? and why?

5 Answers  

why should i hire you?

8 Answers   C3I, Polaris, TCS,

what do you mean by a mango?

14 Answers   Wipro,

Who is your role model?

0 Answers   Genpact,

What do you look for in a job?

15 Answers   Allsec Technologies, US Consulate,

about black color

1 Answers   247Customer,

tell something about BPO

12 Answers   CSC, TelePerformance,

tel me someting about your past

0 Answers   Aegis,


6 Answers   Andromeda, EXL, FirstSource, Genpact, Silverfox Solutions, Wipro,