Answer / ganesh

Using CRM, a business can:
o Provide better customer service
o Increase customer revenues
o Discover new customers
o Cross sell/Up Sell products more effectively
o Help sales staff close deals faster
o Make call centers more efficient
o Simplify marketing and sales processes

What are the key factors which make a successful call centre?

1 Answers  

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what r u left ur curently job?

4 Answers   Infosys, iSmart, TCS,

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In which year you completed your PG

1 Answers   IBM,

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what did you learn from your last job? which type of the qualities a Team Leader need?

3 Answers   BPO, Vodafone,

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Panel interview; how do handle different issues coming from different workloads or multiple responsibilities i.e troubleshooting of browser, billing, cable TV, and phone?

0 Answers   Cognizant,

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Tell me something about urself ?

60 Answers   Amazon, Call Centre, Convergys, CTS, Eye Solutions, GE, Genpact, HP, Hutch, IBM, Infosys, Infovision, NIIT, Reliance, Royal Sundaram, Spanco, Sparsh, Spectramind, TCS, TelePerformance, TeleTech, TP, Vcustomer, Wipro,

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Tell me about your role model mother therisa?

5 Answers   HCL,

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You dont have any experience in call center field? why should i hire u?

11 Answers  

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why you want to join non voice (backend) process whereas u have lots of exeperince in voice process

19 Answers   Accenture, Amazon, Arvato, Flipkart, IBM, Quatrro,

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favourite crowded market place

0 Answers   Genpact,

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talk few lines about independent women? what is the difference between delhi and lucknow

1 Answers   HCL,

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pls explain the outsoursing?

4 Answers  

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