My Favourite teacher

34 Answers   HSBC, Teaching, WWF,

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wat is the use for making calls

2 Answers   Optimus,

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how you handle the angry customer?

10 Answers   Sparsh,

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why are you take histroy in MA.

1 Answers   IBM,

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WHAT DO YOU MEAN HONESTY?

8 Answers   Airtel,

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why you are join as a quality analyist ?

0 Answers  

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what was ur recent most accomplished moment?

0 Answers   HSBC,

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How did you go about planning for a recent event/project you handled?

1 Answers   Call Centre, Jobstreet,

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where do u see your self in the next five years???

11 Answers   IBM, Intelenet,

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What factors do you need to take care of while creating a customer newsletter?

0 Answers  

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What are the benefits for INdian women Of westren culture?

3 Answers   HCL,

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Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?

1 Answers  

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