Interested to Buy Any Domain ? << Click Here >> for more details...
why did you choose non voice process why not voice process
- 2 Answers
- 43120 Views
- 247Customer, Genpact, JHH, Knoah, SnapDeal, Sutherland, Wipro, I also Faced
- E-Mail Answers
Answers were Sorted based on User's Feedback
Answer / babbal
Because I feel more comfortable working in a non voice process. As per my point of view, In voice process we can face a few difficulties in communication however in written there are no such difficulties. Also, the most important part is AHT (Average Handling Time). In non voice process, we can easily maintain our AHT because a few of the saved transcripts/chat templates which can be copy pasted. On voice process none of the template can be used, it is a real time discussion and it can prolong the discussion. If we are on call we can face such difficulties in handling AHT (Average Handling Time). Moreover, In non voice process (if chat) we can communicate with two or more customer at a time and can easily resolve their issues and same goes for email. I have best typing speed to work in a non voice process.
Note :- If you have any prior non voice experience include this line :- I have also worked in a non voice process and I am much familiar with this.
If you don't have any prior experience then include this line :- I want to increase my communication skills , and as I have already worked in a voice process, it is time for me to move into another challenge which can help me to grow my professional carrier in BPO industry.
If you fresher just simply say :- I want to kick start my carrier with a non voice process as my typing is good and I am much familiar with multiple tasks like I have a facebook account and I know how to chat with friends on multiple windows. I know that it is a personal chat and professional chats are much more vast. I know that I will be trained to take live chat in a professional way if I will get selected for this profile. That's all I want to say!
| Is This Answer Correct ? | 83 Yes | 2 No |
what u do to distress yourself?
why have you chosen this company?
6 Answers Convergys, Hinduja, Infosys, Merit Software, Serco, TCS, Vodafone, Wipro,
How many times does the minute hand meet the hour hand in a day?
What is your most memorial moments in your college life?(
Since u r a b.Tech(with a technical background), why do u want to join a call center
what are your contributions in order to meet the goals of our company?
What are the questions which are asked in an interview for the position of customer representative service ?
If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company ? why did you want to join the call center? why do you left your previous job? What is your greatest strength? where do you see yourself from (Ten or fifteen)years from now? If u will be the principal of a school what will u can do best for school? Take Over Means? What are your biggest weaknesses?
how did you spend your last sunday?
2 Answers DishTV, iEnergizer, Wipro,
Waht is your greatest strength?
15 Answers Aviva, Dragon Ball, Microsoft, TCS, TELUS, Wipro,
Give me an example scenario of a poor customer service and what would you do differently?
What are the job activities you have to maintain in bpo? : bpo
-
Call Centre AllOther (2477)
