Interested to Buy Any Domain ? << Click Here >> for more details...
why did you choose non voice process why not voice process
- 2 Answers
- 42937 Views
- 247Customer, Genpact, JHH, Knoah, SnapDeal, Sutherland, Wipro, I also Faced
- E-Mail Answers
Answers were Sorted based on User's Feedback
Answer / babbal
Because I feel more comfortable working in a non voice process. As per my point of view, In voice process we can face a few difficulties in communication however in written there are no such difficulties. Also, the most important part is AHT (Average Handling Time). In non voice process, we can easily maintain our AHT because a few of the saved transcripts/chat templates which can be copy pasted. On voice process none of the template can be used, it is a real time discussion and it can prolong the discussion. If we are on call we can face such difficulties in handling AHT (Average Handling Time). Moreover, In non voice process (if chat) we can communicate with two or more customer at a time and can easily resolve their issues and same goes for email. I have best typing speed to work in a non voice process.
Note :- If you have any prior non voice experience include this line :- I have also worked in a non voice process and I am much familiar with this.
If you don't have any prior experience then include this line :- I want to increase my communication skills , and as I have already worked in a voice process, it is time for me to move into another challenge which can help me to grow my professional carrier in BPO industry.
If you fresher just simply say :- I want to kick start my carrier with a non voice process as my typing is good and I am much familiar with multiple tasks like I have a facebook account and I know how to chat with friends on multiple windows. I know that it is a personal chat and professional chats are much more vast. I know that I will be trained to take live chat in a professional way if I will get selected for this profile. That's all I want to say!
| Is This Answer Correct ? | 83 Yes | 2 No |
SHORT IN MEAN OF CALL CENTRE
What difference will you make if you are selected as a team leader for this post
What do you like about being employed in a call center?
INTEGRITY;HOW INTEGRITY IS IMPORTANT IN HUMANS LIFE.
Would you like to work in a team or on your own?
I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?
What is your reason for joining at this Organization? & Whenever your was asked, why did you reply in wrong?
3 Answers BPO, HP, Royal Bank Of Scotland,
Why should we hire you?
20 Answers 3i Infotech, Amdocs, Apple, Bio-India, Call Centre, GrapeCity, LIC, Ocwen, SEBI, Syntel, Tavant Technologies, Wegmans, Zensar,
What are better prospects? or What do you mean by better prospects?
2 Answers Airtel, JPMorgan Chase, OCCL, Oriental Carbon and Chemicals, Tech Mahindra,
what is trouble shooting?
what is cmc ?
formula of sla,aht
8 Answers Aegis, HGS, Intelenet,
-
Call Centre AllOther (2477)
