Answer / bhawna chopra

BPO is the best platform for Freshers to improve
Communication skills & to earn money. And to understand the
Professionalism in young age.

Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?

1 Answers  

---

Three minutes speech on Life,Friendship etc????

1 Answers   Wipro,

---

what are qualities of teacher

1 Answers   DELL, Infosys,

---

Hi im sumukh I have done my B.B.M in 2005-06, My Age is 25 years, is it possible to get job in call centre & B.P.O for my age?

2 Answers  

---

why are you looking for bpo job.

12 Answers   BPO, iEnergizer, Zenta,

---

Where do you see yourself after five years? : bpo

0 Answers  

---

What factors do you need to take care of while creating a customer newsletter?

0 Answers  

---

If one person in ur team is not working as per your requirement or satisfaction what u have to do? If the same person tell u to firstly change yourself then what kind of answer we have to put?

6 Answers   IBM,

---

why u left yor last job

9 Answers   EXL, Hapag Lloyd, HCL,

---

Could any body plz tell me FAQ'S for tech support executive fresher interviews?(tech faqs only).

2 Answers   Infosys, Wipro,

---

What would you do If get The Power of Invisible for one Day

1 Answers   Knoah, MagicBricks,

---

tell me about yourself introduction?

55 Answers   Banking, HDFC, IBM, Microsoft, Salix, Satyam, Sitel, TCS, Tech Mahindra, Tricom, Van Heusen,

---