Answers were Sorted based on User's Feedback
Answer / amanda
There are two types of call..The inbound and the outbound.
The INBOUND is a call which you are the one recieving a
call from a customers, with regards to their issues.
About, OUTBOUND is a call wherein a representative is the
one who is titled to call a costumers and telling them
and/or selling them your about your product.
|Is This Answer Correct ?||12 Yes||1 No|
Answer / sudhanshu malviya
the outbound in which we go directly to the customers like
as a typical marketing.
|Is This Answer Correct ?||4 Yes||0 No|
Answer / madhu
In a call centre,there will be two types of calls:
Inbound calls : Employees in a call centre would be
receiving calls from the customers regarding their issues
concerning to products,etc
Outbound calls : Employees in a call centre make calls to
customers to sell their products or to market their products,etc
|Is This Answer Correct ?||3 Yes||0 No|
Answer / atul uppal
INBOUND-WHEN WE REC ANY CALL FOR CUSTOMER QUERY THAT IS
OUTBOUND-WHEN WE SELL ANY PRODUCT N SERVICES THAT IS OUTBOUND...
|Is This Answer Correct ?||1 Yes||0 No|
Answer / deepthi
outbond is nothing but where we make calls to customers
either in domestic call center or in international call
center it is only making calls.
|Is This Answer Correct ?||2 Yes||3 No|
Answer / vijay
If customer having any quries the customer directly call to
customer care services? The customer care services clear
|Is This Answer Correct ?||3 Yes||8 No|
Answer / vijayakumar
The outbound is nothing but, the customer having any doubt
in the produce, the customer directly cal to customer care
services and clear our doubt?
|Is This Answer Correct ?||2 Yes||9 No|
why did you ant to join the call center
ITES abbrevation ? What does it mean?
Sell me a beauty product
what is insurance
Why do you want to leave your organization or company?
what is trouble shooting?
you left the previouscompany as we arw offering a better carrier,by suppose tomarrow morning if recieve offer where you can expect great carrier and growth,wht would be your choice?
Choose a topic of your choice and speak about for a minute?
what u know about genpact.
how can i speak my reference?
HI, I am applying for a position of a team manager and the company I have an interview scheduled for is looking for a good knowledge in queue management software's like Blue Pumpkin and Avaya CMS. Could some one help me with a few samples of what kind of questions I can expect? Thanks in advance