Answers were Sorted based on User's Feedback
Answer / amanda
There are two types of call..The inbound and the outbound.
The INBOUND is a call which you are the one recieving a
call from a customers, with regards to their issues.
About, OUTBOUND is a call wherein a representative is the
one who is titled to call a costumers and telling them
and/or selling them your about your product.
|Is This Answer Correct ?||12 Yes||1 No|
Answer / sudhanshu malviya
the outbound in which we go directly to the customers like
as a typical marketing.
|Is This Answer Correct ?||4 Yes||0 No|
Answer / madhu
In a call centre,there will be two types of calls:
Inbound calls : Employees in a call centre would be
receiving calls from the customers regarding their issues
concerning to products,etc
Outbound calls : Employees in a call centre make calls to
customers to sell their products or to market their products,etc
|Is This Answer Correct ?||3 Yes||0 No|
Answer / atul uppal
INBOUND-WHEN WE REC ANY CALL FOR CUSTOMER QUERY THAT IS
OUTBOUND-WHEN WE SELL ANY PRODUCT N SERVICES THAT IS OUTBOUND...
|Is This Answer Correct ?||1 Yes||0 No|
Answer / deepthi
outbond is nothing but where we make calls to customers
either in domestic call center or in international call
center it is only making calls.
|Is This Answer Correct ?||2 Yes||3 No|
Answer / vijay
If customer having any quries the customer directly call to
customer care services? The customer care services clear
|Is This Answer Correct ?||3 Yes||8 No|
Answer / vijayakumar
The outbound is nothing but, the customer having any doubt
in the produce, the customer directly cal to customer care
services and clear our doubt?
|Is This Answer Correct ?||2 Yes||9 No|
What do you understand by a BPO?
tell me about your native place
What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?
On one fine day you come to office and find that there is noone else available in the office
why do you want to join bpo ?
what is the answer on all of the questions in the ordinate that is usually used in call center as their part of the application process, im sorry but you know im having difficulties with that ordinate or they usually call it phone speak.
already i am having one year exp in domestic tech support voice process..i already appeared two international tech support company interviews i got rejected due to lack of communication..my question is getting in to the international bpo sector is that much difficult guys?????..if no means how can i prepare and get selected...??suggest me something...
what is your short term and long term goal from our company?
Tell me about a time when you had to use your presentation skills to influence someone's opinion
why do you want to join call center
HOW MUCH YOU WHERE GETTING THERE|?