Answer / roopesh

A Business Process Outsourcing (BPO) organisation is
responsible for performing a process or a part of a process
of another business organisation; outsourcing is done to
save on costs or gain in productivity.

A call center performs that part of a client's business
which involves handling telephone calls. A call center, for
example, might handle customer complaints coming in over a
telephone

Answer / charan

A Business Process Outsourcing (BPO) organisation is
responsible for performing a process or a part of a process
of another business organisation; outsourcing is done to
save on costs or gain in productivity.
A call center performs that part of a client's business
which involves handling telephone calls. A call center, for
example, might handle customer complaints coming in over a
telephone

I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?

0 Answers   IntelNet,

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what are the responsibilities and works of assistant manager in bpo sector

2 Answers   Karvy, Reliance BPO,

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What is your biggest achievement? Can you give me an example of ?

0 Answers  

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I'm just a random person here. So I'm willing to open a discussion and give you tips on how to get into this industry. I will try to get back to you when I'maavailable. So don't hesitate to ask anything. Just comment down on this thread. Have a great time!

0 Answers   Cognizant,

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Are you willing to relocate/travel?

0 Answers   HSBC,

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just a minute round on water, coffee, energy, newspaper,Dreams,television,window, hair, smile, pocket money,

1 Answers   247Customer, Bank Of America, Genpact, Google, HGS, IBM, Infosys, Wipro,

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wht is difference between callcenter and tech support?

2 Answers   FirstSource,

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A boy multiplied a number with 10 and got 100. If he divided it by 10, what would be the answer?

19 Answers   TISL,

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Tell something about BPO

5 Answers  

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can u explain about child labour?

2 Answers   247Customer,

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if u win 1 crore rupees what will u do ?

131 Answers   EXL, Genpact, Medha, Medha Servo, Pharma, Portland, Wipro,

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Give me an example of a time when you set a goal and were able to meet or achieve it.

1 Answers   Ranbaxy, WNS,

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