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Answer Posted / madhu
In a call centre,there will be two types of calls:
INBOUND
OUTBOUND
Inbound calls : Employees in a call centre would be
receiving calls from the customers regarding their issues
concerning to products,etc
Outbound calls : Employees in a call centre make calls to
customers to sell their products or to market their products,etc
| Is This Answer Correct ? | 3 Yes | 0 No |
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