Interested to Buy Any Domain ? << Click Here >> for more details...
HOW TO IMPROVE THE ICF AND FCR SCORE OF AGENTS IN URGENT
BASIC IN BPO SECTOR
- 1 Answers
- 5506 Views
- I also Faced
- E-Mail Answers
Answer Posted / aniruddha ganguly
We can improve IcF by interacting with customer's their
different types of queries related questions with a valid
resolution. For examples if a customer ask abt product
related quaries, or complains & Agent Give his best efforts
to solve his or her quaries or complain then he improve His
Icf as well as Fcr day by day--But the main things is that
an Agent not get tempered to cust or irited to customer.At
1st An agent will try to understand what's he ask to Agent &
what was his actual requirment's from An agent.
| Is This Answer Correct ? | 2 Yes | 1 No |
Post New Answer View All Answers
what do you see yourself doing five or ten years from now?
Explain about bpo & how it works? : bpo
What is the difference between the shore and off-shore outsourcing? : bpo
tel me someting about your past
Narrate a story which you liked.. and why.
Give me an example of how you have dealt with an under-performing team member in the past.
CAN ANY ONE TELL ME , IS THERE ANY BPO SIFT BETWEEN 2AM TO 9AM
What problem did you encounter and how did you overcome them?
What do you consider as an important aspect of a successful call center?
Tell me something about any ur tour?How u enjoy in that tour tell briefly?
how does your home town differs from hyderabad speak it for three minutes
How can you get responsive customer feedback?
tel me sumdin abt indian culture?
I would like to know the age limit for appearing interview in Sutherland.
HOW you spend the last day? how you spend the last Birthday.
