You are implementing a sap project. implementation compled
and development started and at that time you found that
there is major problem with the system .It would take again
time and customer is not happy with that ,in that case how
do you convince customer?
- 2 Answers
- 10222 Views
- Siemens, I also Faced
- E-Mail Answers
Answers were Sorted based on User's Feedback
Answer / gali lakshmi prasad
Say honestly "apologies" / "sorry" for dealy, and also
mention that you always strive to achieve customer's
delight, probably quote past excellent customer ratings, in
case it is proper. Talk to customer confidently that you
need a certain time to rectify the problem, and mention
that your team is already in RRCA(Relentless Root Cause
Analysis). Submit this RRCA to customer after completion of
the main project.
But remember while escalating to customer, please don't
blame the your organisation system, employees, facilities,
or working hours, these all mean a lot negetiveness.
| Is This Answer Correct ? | 28 Yes | 4 No |
Answer / harish gaggar
1) Try to find root cause of problem, also invite team member suggestion.
2) Try workaround
2) Check if this issue included in Risk register or not. If yes there should be mitigation plan for that.If not PM should register this issue first and try to place Contingency plan or fallback plan.
3) Prepare impact analysis
This is steps just to make sure PM should be ready with PM plan and technical analysis before presenting to management and customers to get their buy in and necessary approval for change in schedule baseline.
| Is This Answer Correct ? | 11 Yes | 1 No |
Name the ethical code you'll be required to adhere to as a PMP. A. Project Management Policy and Ethics Guide B. Project Management Professional Standards and Ethics C. Project Management Code of Professional Ethics D. Project Management Professional Code of Professional Conduct
You've constructed the WBS for your recent project. Level two assignments have been made, and you've requested that the sub project manager’s report back to you in 3 weeks with each of their individual WBS constructed. All of the following are true except: A. The work package level facilitates resource assignments. B. The work package level is the lowest level in the WBS. C. The work package level defines the agreed-upon deliverables. D. The work package level facilitates cost and time estimates. ?
What is tracing process? How this can be enabled?
You are a project manager for Pizza Direct, which is a retail pizza delivery store. Your company is competing with another retail store for the option of opening two new stores in a foreign country. You've been told that it is culturally unacceptable to eat certain foods in this country. You know that one of these foods happens to be a secret ingredient in the pizza sauce. What is the most appropriate response? A. Inform the potential partners that your sauce recipe is secret, but you’re certain there are no forbidden ingredients in it. B. Inform the potential partners that you suspect there might be a forbidden ingredient in the sauce and you'll request an investigation to determine if any of them exist in the sauce. C. Inform the potential partners that a forbidden ingredient exists in the sauce and determine to work with them to come up with another ingredient to replace that one. D. Don't tell the potential partners about the ingredient because the sauce they'll be using in the stores is shipped to them already prepared in cans. They won't know the ingredient is in the sauce.
All of the following are true about decomposition except: A. It's an output of the Scope Definition process. B. It's a tool and technique of the Scope Definition process. C. It is used to create a WBS. D. It subdivides the major deliverables into smaller components.
Explain on the project management life cycle process?
You are the project manager for Heartthrobs by the Numbers Dating Services. You're working on an updated Internet site that will display pictures as well as short bios of prospective heartbreakers. You've just completed your project staff assignments and published the project team directory. Which process are you in? A. Resource Planning B. Organizational Planning C. Project Development Planning D. Staff Acquisition
What is the name of the unplanned response used to deal with negative risk events in the Risk Monitoring and Control process? A. Mitigation B. Contingency plans C. Workarounds D. Corrective action
Which of the following are the outputs of the Contract Closeout process? A. Project archives, formal acceptance and closure, contract file B. Contract file, formal acceptance and closure C. Project archives, contract file D. Contract file, formal acceptance and closure, lessons learned
Your company provides answering services for several major catalog retailers. The number of calls coming into the service center per month has continued to increase over the past 18 months. The phone system is approaching the maximum load limits and needs to be upgraded. You've been assigned to head up the upgrade project. Based on the company's experience with the vendor who worked on the last phone upgrade project, you're confident they'll be able to assist you with this project as well. Which of the following is true? A. You’ve made an assumption about vendor availability and expertise. The project came about due to a business need. B. Vendor availability and expertise are constraints. The project came about due to a business need. C. You've made an assumption about vendor availability and expertise. The project came about due to a marketing demand. D. Vendor availability and expertise are constraints. The project came about due to a marketing demand.
Which of the following is true regarding product descriptions? A. The product description is an output of the Initiation process. It describes the characteristics of the product or service. B. The product description is an output of the Initiation process. It describes the characteristics of the product or service and less detail in the early phases of the project. C. The product description is an input of the Initiation process. It describes the characteristics of the product or service and contains a lot of detail in the early phases of the project. D. The product description is an input of the Initiation process. It describes the characteristics of the product or service.
Which of the following describes a unique characteristic of the project Executing and Controlling processes? A. The core processes in the Executing and Controlling processes are from the Project Integration knowledge area from the Project Integration knowledge area. B. Both the Executing and Controlling processes measure variances in project performance and use corrective action to bring performance hack in line with the plan. C. Executing is an input to the Controlling processes, and Controlling is an input to Execution. D. Executing and controlling each have only one core process.
Design Patterns 
