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You are implementing a sap project. implementation compled
and development started and at that time you found that
there is major problem with the system .It would take again
time and customer is not happy with that ,in that case how
do you convince customer?
- 2 Answers
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Answer / gali lakshmi prasad
Say honestly "apologies" / "sorry" for dealy, and also
mention that you always strive to achieve customer's
delight, probably quote past excellent customer ratings, in
case it is proper. Talk to customer confidently that you
need a certain time to rectify the problem, and mention
that your team is already in RRCA(Relentless Root Cause
Analysis). Submit this RRCA to customer after completion of
the main project.
But remember while escalating to customer, please don't
blame the your organisation system, employees, facilities,
or working hours, these all mean a lot negetiveness.
| Is This Answer Correct ? | 28 Yes | 4 No |
Answer / harish gaggar
1) Try to find root cause of problem, also invite team member suggestion.
2) Try workaround
2) Check if this issue included in Risk register or not. If yes there should be mitigation plan for that.If not PM should register this issue first and try to place Contingency plan or fallback plan.
3) Prepare impact analysis
This is steps just to make sure PM should be ready with PM plan and technical analysis before presenting to management and customers to get their buy in and necessary approval for change in schedule baseline.
| Is This Answer Correct ? | 11 Yes | 1 No |
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