You are implementing a sap project. implementation compled
and development started and at that time you found that
there is major problem with the system .It would take again
time and customer is not happy with that ,in that case how
do you convince customer?
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Answer Posted / gali lakshmi prasad
Say honestly "apologies" / "sorry" for dealy, and also
mention that you always strive to achieve customer's
delight, probably quote past excellent customer ratings, in
case it is proper. Talk to customer confidently that you
need a certain time to rectify the problem, and mention
that your team is already in RRCA(Relentless Root Cause
Analysis). Submit this RRCA to customer after completion of
the main project.
But remember while escalating to customer, please don't
blame the your organisation system, employees, facilities,
or working hours, these all mean a lot negetiveness.
| Is This Answer Correct ? | 28 Yes | 4 No |
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