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A web-based bookstore has included the customer relationship
management (CRM) system in its operations. An IS auditor has
been assigned to perform a call center review. Which of the
following is the MOST appropriate first step for the IS
auditor to take?
A. Review the company's performance since the CRM was
implemented.
B. Review the IT strategy.
C. Understand the business focus of the bookstore.
D. Interview salespeople and supervisors.
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Answer: C
The IS auditor should first understand the business drivers
of the CRM implementation. Choices A, B and D are not
appropriate first steps.
| Is This Answer Correct ? | 1 Yes | 0 No |
Which of the following is an advantage of an integrated test facility (ITF)? A. It uses actual master files or dummies and the IS auditor does not have to review the source of the transaction. B. Periodic testing does not require separate test processes. C. It validates application systems and tests the ongoing operation of the system. D. It eliminates the need to prepare test data.
The PRIMARY advantage of a continuous audit approach is that it: A. does not require an IS auditor to collect evidence on system reliability while processing is taking place. B. requires the IS auditor to review and follow up immediately on all information collected. C. can improve system security when used in time-sharing environments that process a large number of transactions. D. does not depend on the complexity of an organization's computer systems.
Which of the following satisfies a two-factor user authentication? A. Iris scanning plus finger print scanning B. Terminal ID plus global positioning system (GPS) C. A smart card requiring the user's PIN D. User ID along with password
An IS auditor evaluates the test results of a modification to a system that deals with payment computation. The auditor finds that 50 percent of the calculations do not match predetermined totals. Which of the following would MOST likely be the next step in the audit? A. Design further tests of the calculations that are in error. B. Identify variables that may have caused the test results to be inaccurate. C. Examine some of the test cases to confirm the results. D. Document the results and prepare a report of findings, conclusions and recommendations.
Which of the following is a substantive audit test? A. Verifying that a management check has been performed regularly B. Observing that user IDs and passwords are required to sign on the computer C. Reviewing reports listing short shipments of goods received D. Reviewing an aged trial balance of accounts receivable
Which of the following controls would be MOST effective in ensuring that production source code and object code are synchronized? A. Release-to-release source and object comparison reports B. Library control software restricting changes to source code C. Restricted access to source code and object code D. Date and time-stamp reviews of source and object code
Which of the following tests performed by an IS auditor would be the MOST effective in determining compliance with an organization's change control procedures? A. Review software migration records and verify approvals. B. Identify changes that have occurred and verify approvals. C. Review change control documentation and verify approvals. D. Ensure that only appropriate staff can migrate changes into production.
The BEST defense against network eavesdropping is: A. encryption. B. moving the defense perimeter outward. C. reducing the amplitude of the communication signal. D. masking the signal with noise.
The intent of application controls is to ensure that when inaccurate data is entered into the system, the data is: A. accepted and processed. B. accepted and not processed. C. not accepted and not processed. D. not accepted and processed.
The application test plans are developed in which of the following systems development life cycle (SDLC) phases? A. Design B. Testing C. Requirement D. Development
The PRIMARY objective of conducting a post-implementation review is to assess whether the system A) achieved the desired objectives B) provides for backup and recovery C) provides for information security D) documentation is clear and understandable
Requiring passwords to be changed on a regular basis, assigning a new one-time password when a user forgets his/hers, and requiring users not to write down their passwords are all examples of: A. audit objectives. B. audit procedures. C. controls objectives. D. control procedures.
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