You are a project manager and are in the Closing process of the project. Your customer has been presented with a formal acceptance and sign-off document. They refuse to sign, claiming the product does not meet their expectations. You know that this situation could have been prevented by doing all of the following except : A. Documenting the requirements B. Documenting the customer's refusal to sign C. Performing quality inspections during the process D. Requesting sign-off at important milestones

As a project manager, you know that the most important activity to ensure customer and stakeholder satisfaction is which of the following: A. Documenting the requirements B. Documenting the performance measurements C. Reporting changes and updating the project plan and other project documents where appropriate D. Reporting project status timely and regularly

As a PMP, you will be required to comply with the Project Management Professional Code of Professional Conduct. This code refers to all of the following except: A. Reporting conflicts of interest B. Reporting experience and PMP status truthfully C. Complying with stakeholder requirements D. Complying with rules and policies of foreign countries

You are a contract project manager working with the State of Bliss. Your latest project involves rewriting the Department of Revenue's income tax system. One of the key stakeholders is a huge movie huff, and she has the power to promote you into a better position at the conclusion of this project. She's discovered that one of her favorite superstars lives in the State of Bliss and therefore must file income tax star. What is the most appropriate response? A. Report her to the management team B. Refuse to comply with the request, citing conflict of interest and violation of confidential company data C. Look up the information she's requested. Since the data is considered part of the project, there is no conflict of interest D. You believe that tax records are public information, so you comply with the request

You are a contract project manager working with the State of Bliss. Your latest project involves rewriting the Department of Revenue's income tax system. As project manager, you have taken all the appropriate actions regarding confidentiality of data. One of the key stakeholders is a huge movie huff, and she has the power to promote you into a better position at the conclusion of this project. She's reviewing some report data that just happens to include confidential information regarding one of her favorite movie superstars. What is the most appropriate response? A. Report her to the management team. B. Request that she immediately return the information, citing conflict of interest and violation of confidential company data. C. Do nothing as she has the proper level of access rights to the data and this information showed up unintentionally. D. Request that she immediately return the information until you can confirm that she has the proper level of access rights to the data.

As a PMP, you will be required to comply with the Project Management Professional Code of Professional Conduct. Part of your responsibility concerns applying professional knowledge. All of the following are part of applying professional knowledge except: A. Developing relationships based on mutual respect B. Staying abreast of project management practices C. Keeping up with industry trends and new technology D. Honestly reporting your project management experience

You are a project manager with several years of experience in project management. You’ve just accepted your first project in a foreign country. You've been in the country a week or two and are experiencing some disoriented feelings. This is known as: A. Collocation B. Diversity shock C. Global culturing D. Culture shock

You are a project manager for a software manufacturing firm. The project you've just finished created a new software product that is expected to become a number-one seller. A friend of yours is a certified software instructor. They have asked you for a copy of the software prior to the beta release through the marketing department so they can get familiar with it. What is the most appropriate response? A. Since your friend is certified to teach your company's brand of software, provide them with a copy of the software. B. Ask them to sign a nondisclosure agreement before releasing a copy of the software. C. Decline the request since you stand to gain from this transaction by receiving free training. D. Decline the request because the software is the intellectual property of the company.

Your upcoming project includes project team members from a foreign country. In order to make certain that cultural differences don't interfere with team performance, thereby affecting the success of the project, your first course of action is to do which of the following: A. Provide diversity training to all the team members. B. Collocate the project team. C. Perform team-building exercises. D. Inform the team members of the organization's rules and standards.

You are a project manager for Pizza Direct, which is a retail pizza delivery store. Your company is competing with another retail store for the option of opening two new stores in a foreign country. You have been invited to dinner with the prospective foreign business partners and their spouses upon your arrival. You know that all of the following are generally true except: A. You should spend time building relationships with your prospective foreign business partners before getting down to business. B. You should explain your company's rules, standards, and operating policies at your first meeting with the prospective foreign business partners. C. You should build an atmosphere of mutual trust and cooperation. D. You should respect the cultural differences you'll encounter when working with your prospective foreign business partners.

You are a project manager for Pizza Direct, which is a retail pizza delivery store. Your company is competing with another retail store for the option of opening two new stores in a foreign country. You've been told that it is culturally unacceptable to eat certain foods in this country. You know that one of these foods happens to be a secret ingredient in the pizza sauce. What is the most appropriate response? A. Inform the potential partners that your sauce recipe is secret, but you’re certain there are no forbidden ingredients in it. B. Inform the potential partners that you suspect there might be a forbidden ingredient in the sauce and you'll request an investigation to determine if any of them exist in the sauce. C. Inform the potential partners that a forbidden ingredient exists in the sauce and determine to work with them to come up with another ingredient to replace that one. D. Don't tell the potential partners about the ingredient because the sauce they'll be using in the stores is shipped to them already prepared in cans. They won't know the ingredient is in the sauce.

You are a project manager for Pizza Direct, which is a retail pizza delivery store. Your company is competing with another retail score for the option of opening two new stores in a foreign country. You know, but have not yet informed your company, that you are going to go to work for the competitor, which happens to be bidding for this same opportunity. What is the most appropriate response? A. You decline to participate in the initial meetings with the foreign business partners due to conflict of interest. B. You've not yet received an official offer from the competing company for your new job opportunity, so you choose to participate in the initial meetings with the foreign business partners. C. You decide to participate in the initial meetings with the foreign business partners because any information you gain now will help you when you make the move to the new company. D. You inform the foreign business partners that you're going to be working with a new company and that you know the deal they'll receive from the competing company is better than the one this company is proposing.

You are the project manager for a new construction project in your city. Your longtime personal friend is bidding on the project. They've asked you to give them an indication of the budget for this project so that they do not overbid and lose the deal. What is the most appropriate response? A. Give the information to your friend. You know their character and can trust that they won't tell anyone. B. Tell your friend that after all this time, they should know you better than to think you'd put your personal integrity on the line or compromise your job due to a conflict of interest. Decline to give them the information. C. Tell your friend you'll give them the information if they'll promise not to tell anyone and if they'll agree to help you out with some materials on your basement-refinishing project. D. Give the information to your friend and inform the project sponsor so that the information can be shared with the other bidders as well.

You are going to take some performance measurements for your current project. You know that PV = 450, AC = 500, and EV = 375. What is the CV and SV respectively? A. CV = 125, and SV = 75 B. CV=-75, and SV=-125 C. CV = 75, and SV = 125 D. CV=-125, and SV=-75

You are the project manager for a software consulting firm that is working on developing a new software program for a customer in another country. Things seem to be progressing well. Recently, your stakeholders examined the work of the project and formally accepted the work results. Which process was just performed? A. Scope Verification B. Quality Assurance C. Performance Reporting D. Quality Control