Answer / sanjeevaraddi.m

if u want to impress the customer then u have to follow
some basic ground rules of customer service. They are,
1)listen to customer carefully(active listening).
2)dont let the customer to repeat thngs.
3)give correct and accurate information to the customer.
4)be confident and ask if customer needs more help from u
so he/she don't need to call back.
5)build a rapport with the customer.
6)dont ever give wrong information to impress the customer.

Answer / myrene

make them satisfied.. make sure you helped them with all
your best.. you should put yourself in there situation so
that you know how they feel especially if they are irate.If
they are not satisfied with your service that would make
them irate/mad(most of thema)

Answer / mike asayas

show them that you are able to answer their questions about
their problems (for example on their computers) and give
them enough information..and make them feel that they are
satisfied.

Answer / amar

Understand/Listen completely, the exact issue, why the
customer is contacting you and the reason for which he is
irated/frustrated (Do Not Interrupt customer at this time,
its his couple of minutes to express, also dont put it on
hold or open another screen). Empathize and then provide
quick response to him/her and making sure that it is
resolved or escalated to next level.

Answer / mohammed taj

just response him and take care of him work and able to
solve his any kind of problem....just prove that ur response
him for any kind of information...........then they realize
that ur response for him.....

Answer / priya

just be confident....about yr answer.....and act smartly

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