Answer Posted / sanjeevaraddi.m
if u want to impress the customer then u have to follow
some basic ground rules of customer service. They are,
1)listen to customer carefully(active listening).
2)dont let the customer to repeat thngs.
3)give correct and accurate information to the customer.
4)be confident and ask if customer needs more help from u
so he/she don't need to call back.
5)build a rapport with the customer.
6)dont ever give wrong information to impress the customer.
| Is This Answer Correct ? | 54 Yes | 1 No |
Post New Answer View All Answers
How to deal with the difficult customer?
What is backend?
what are the responsibilities as a call centre execuitive when we talk to the customer ?
starting with your last job, would you tell me about some of your achievements that was recognized by your superiors?
why do you want to take up a job after a long break of so many years?
Describe the assessment room ? What did u heard or watched recently?
Why candidate choose a voice profile instead of a non voice profile job?
Panel interview; how do handle different issues coming from different workloads or multiple responsibilities i.e troubleshooting of browser, billing, cable TV, and phone?
what r the advantages & disadvantages of teamleader?
what about your dedication?
what expectations do you have by own skills?
why you are join as a quality analyist ?
How can you get responsive customer feedback?
What do you mean by interview?
What is Smart Work and Hard Work ?
