Hi 1 question please
Here the issue of Tickets will start after the Testing
Phase or anywhere in the Implementation Phase.
Thanks
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Answer / an.reddy
ticket will not start at implemantion and testing phase
the ticket will be start after project has go live
at the time support project level the ticket will be start
through remedi user or solution manager
| Is This Answer Correct ? | 2 Yes | 0 No |
Answer / anand raichura
Dear,
Tickets means problem raised by the enduser.
It is always raised after GO LIVE.
In testing...
First step is TEST Script preparation
Second step is FAT(Factory Acceptance Testing)
Third Step is IST(Integration System Testing)
Fourth step is UAT(User Acceptance Testing - Done by user
Maximum problem faced while all phase is Authorization.
Regrads,
Anand Raichura
| Is This Answer Correct ? | 2 Yes | 0 No |
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