Answer / archana

First i will take a short meeting with my subordinate.
Listen their attitude about me & my work. I try to explain
my opinion about their overview & try to sort out the
problem, because i always belive to sort the problem with
discussion to avoid misunderstanding.

Answer / bj

Have a one on one with the team member and in a friendly
manner elicit information from him regarding the problems
he/she has with you. These could be symptoms of a bigger
problem pertaining to perception or reality.

Analyze each of the these very objectively encouraging the
member to speak up without having to worry about any
consequences. (In many instances, the members would not like
to divulge critical information which would be useful in
resolving the issue. This could stem from fear or un-easiness).

If I have another line of thought, discuss the same with
examples, to help the member understand your point of view
;or if there is some issue which is an area of improvement
-acknowledge it and thank him for making you aware of the
issue and helping me improve.

Pursue the issues to resolution by gaining trust from the
member. This will help the member become more productive and
also reduce non productive stress in the team

Answer / yogesh

We agree to disagree. Healthy conflicts are always welcome
in the team, That provides way for idea generation and
innovation.
Most important is "LISTEN".
I faced similar situation in various projects.I respect the
vaious views and take the balance decision which helps the
team and over all project. Conflict resolution is mostly
depend on situations as well as leadership styles.
I always seen a gap between Intentions and interpretations.
There are always sensing sessions, formal , informal
meetings where in PM can anticipate the team dynamics and
team health.

Answer / ashika

Any conflict is best resolved by discussing the issue 1-2-1
rather than avoiding it.
The moment I sense that there is tension created I will
have a meeting with that subordinate and will ask him his
side of the story. We will have a discussion where I will
try and reason him his point of view and also explain him
our strategy. I will consider his idea and if appropritate
will implement the same.
Due to any problem the work should not be affected in any
way. He shud be informed that next time any kind of
suggestion will be open to discussion.

Answer / mohan kumar

If I see a prob. with my sub-ordinate, definitely I will
have a one on one meet with him. I will ask him what's his
problem? I will try to identify what's the source for his/
her problem?

What ever the reason, definitely I will have a deep
discussion and try to solve the problem ASAP. If he is not
convinced with my solution, the same will be informed to
the higher management and recommed him to have a skip level
meeting to find for a solution.

Answer / indranil bhattacharya

I will just place myself to his position and will try to
understand the situation. If the problem is related to
personal issues, then need to talk to him/her personally and
if needed I'm ready to compromise myself in some cases for
the sake of the project as well as the team. If the problem
is with him due to his fault, then just point out the
problem and clearly state him to rectify him.

Answer / shyam

I will schedule and hold a meeting with the subordinate. Understand what he has an issue with or his point of view is. In case I find the issue is genuine then take remedial action. If I find the issue is due a misunderstanding shall clear it up by providing the background info, Company /Management viewpoint.

Answer / shri

Discussion about problem. Clearing of doubts and stating my
stand.

Answer / anoop kumat

Very first thing I will do is to call a meeting with my
team member. And I will request him to present his thoughts
on my work and way of leading and how he is taking a
difference with the team thoughts.
I will try to convience them with the opinion. I always do
a team discussion for any intiative and who is liking to
lead the intiative. Try to understand the team indiviuals
and utilise the potential to avoid this kind of issues.

Answer / pushparaj shetty

first of all, i,ll not confront him directly. i'll try to
know the reason behind his dissatisfaction .Then i'll try
to sort out he differences in due course of time without
him knowning.

The tools and techniques of Source Selection include all of the following except: A. Contract negotiation B. Work authorization system C. Weighting systems D. Independent estimates

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Your organization regularly uses a tool and technique of the Contract Closeout process to identify lessons learned, including the successes and failures, which will benefit future activity on this project and on future projects. Which tool and technique arc they using? A. Product documentation inspection B. Contract process review C. Performance measurement review D. Procurement audit

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What type of organization experiences the least amount of stress during project closeout? A. Projectized B. Functional C. Weak matrix D. Strong matrix

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You are a project manager for Pizza Direct, which is a retail pizza delivery store. Your company is competing with another retail store for the option of opening two new stores in a foreign country. You've been told that it is culturally unacceptable to eat certain foods in this country. You know that one of these foods happens to be a secret ingredient in the pizza sauce. What is the most appropriate response? A. Inform the potential partners that your sauce recipe is secret, but you’re certain there are no forbidden ingredients in it. B. Inform the potential partners that you suspect there might be a forbidden ingredient in the sauce and you'll request an investigation to determine if any of them exist in the sauce. C. Inform the potential partners that a forbidden ingredient exists in the sauce and determine to work with them to come up with another ingredient to replace that one. D. Don't tell the potential partners about the ingredient because the sauce they'll be using in the stores is shipped to them already prepared in cans. They won't know the ingredient is in the sauce.

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Your project team is a close group all busily working on project activities. They're close to approaching the performing stage of Team Development. All six members must communicate frequently with each other. How many lines of communication are there? A. 12 B. 15 C. 18 D. 14

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All of the following strategies are tools and techniques of Risk Response Planning used to reduce or control risk except? A. Mitigation B. Simulation C. Avoidance D. Acceptance

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What limits the options of the project team? A. Technology B. Constraints C. Deliverables D. Assumptions

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You are a project manager for a network cabling project for your organization. Your project team is made up of six full-time employees and three contractors. This is the first time they have all worked together. You know that the team will go through the stages of team development ｉn the following order: A. Forming, storming, norming, and performing B. Storming, norming, forming, and performing C. Norming, storming, forming, and performing D. Forming, norming, storming, performing

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You are working on a project and are in the Quality Planning process. You know that if the customer requirements are not satisfied while the product is still in the control of the organization, it may result in corrective action, rework, scrapping, and downtime. Which of the following is true regarding the cost of quality? A. Cost of quality is an output of this process, and this is an internal failure cost. B. Cost of quality is a tool and technique of this process, and this is a prevention cost. C. Cost of quality is an output of this process, and this is a prevention cost. D. Cost of quality is a tool and technique of this process, and this is an internal failure cost.

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You work for a large manufacturing plant. You're in the Initiation process of a new project for an overseas product release. This is the company's first experience in the overseas market, and they hope to make a big splash with the introduction of this product. The project entails producing your product in a concentrated formula and packaging it in smaller containers than the U.S. product uses. A new machine is needed in order to mix the first set of ingredients in the concentrated formula. Which of the following actions should the project manager take? A. The project manager should document the project's goals and known deliverables in a high-level overview document and recommend the project proceed. B. The project manager should document the project's goals and known deliverables in a high-level overview document and assume the project is a go. C. The project manager should document the project's goals and known deliverables in a high-level overview document and recommend a feasibility study be performed. D. The project manager should document the project's goals and known deliverables in a high-level overview document and deliver it to the stakeholders.

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You have been assigned to a project in which the objectives are to direct customer calls to an Interactive Voice Response system before being connected to a live agent. You are in charge of the media communications for this project. You report lo the project manager in charge of this project and the VP of marketing, who share responsibility for this project. Which organizational structure do you work in? A. Functional organization B. Weak matrix organization C. Projectized organization D. Balanced matrix organization

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Which of the following is true regarding IRR? A. IRR assumes reinvestment at the cost of capital. B. IRR is the discount rate when NPV is greater than zero. C. IRR is a constrained optimization method. D. IRR is the discount rate when NPV is equal to zero. ?

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