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Wat is the difference between Tech Support executive &
Voice process & nonvoice process,Backend ,Telecalling just
define it
- 5 Answers
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Answer / dhaval shah
tech support executive is a person who gives u complete
information regarding technical problem which u facing .
and voice process can b either inbound or outbound
non voice is backoffice work
telecalling is calling to a customer like
airtel,bpl,insurance etc
| Is This Answer Correct ? | 132 Yes | 17 No |
Answer / ashok kumar guntakal
Tech Support executive is the one who supports customers
technical issues.
As Mr. Dhaval said voice process can be either inbound or
outbound.
Nonvoice process is a process where we dont get any phone
calls or we dont make any outbound calls but still we
recieve requests or complaints from customers it can be by
the means of Chat or email etc.
About backend for better understanding i will explain in
software terms. JAVA is Front end and Oracle is Backend.
frontend is the thing which we can see with our naked eye.
and back is a process which we cant see with our naked eye
but we know that the process happened.
Telecalling - You might have recieved many calls from many
telecallers who will be asking or telling you abt some
promotional offers about their products.
| Is This Answer Correct ? | 70 Yes | 7 No |
Answer / amol shewalkar
Tech Support executive is who resolve cutomer's technical
queries over the phone,via emails or via chat process.
Tellecalling is a process where an executive calls
customers to give an information about the product , to
sell the product or to genrate a lead. Backend is a very
different process from voice where an executive needs to
work on excel sheets.
| Is This Answer Correct ? | 20 Yes | 1 No |
Answer / shaik babji
TECHNICAL support executive is the one who resolves the customers technical issues like modem issues ,internet issues etc.....in this the TSE will get calls ,mails,chat etc ......then he want to respond to that and show solution to customers.
CUSTOMER support is the one who helps the customer problems ex balance deduction,etc etc...
CSE will get calls or mails or chat.
Telecaller is the one who want to cal the customers and tell them about products or new offers provided by them .....
| Is This Answer Correct ? | 2 Yes | 1 No |
Answer / vijay
voice process is a call center
non voice process is a bpo
telecalling is a customer care, e-banking
| Is This Answer Correct ? | 23 Yes | 94 No |
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