Wat is the difference between Tech Support executive &
Voice process & nonvoice process,Backend ,Telecalling just
define it
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Answer Posted / amol shewalkar
Tech Support executive is who resolve cutomer's technical
queries over the phone,via emails or via chat process.
Tellecalling is a process where an executive calls
customers to give an information about the product , to
sell the product or to genrate a lead. Backend is a very
different process from voice where an executive needs to
work on excel sheets.
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