How to deal with unreasonable customer demands?
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can any 1 say how much % is eligible for wipro bpo?
why do u want to join a call center?i am a bachelor of arts grudute and want to join bpo in third level manager?
what is V.O.I.P?
im an engineering graduate (BE ECE) i have experience of 1.5 yrs in non technical BPO, i can justify abt my reasons for takin up call centers but they are asking me why have u chosen non technical being from technical side, i cant find any suitable answer to that question (basically im weak in technical concepts) so kindly tell me wat to say in this regard
In the HR round, questions were: Tell me about yourself? Why do u want to join dell? Are to compatible to work in night shifts? Consider a situation when a customer who's an author calls up to tell that his hardware is corrupted and all his writings were stored on the system. Next was technical round. Questions asked were: what is BIOS? what is POST? what is RAID? Mirroring? striping? what is the CD capacity? What is the DVD capacity? What are the different flavors of XP? What is the configuration of the system u use at home? what is trouble shooting? Tell me about your project? What do u know about the different dell products? Do u kne about your nature of work? What if the software field improves and u get a call from them, would u jump over? Next was the ops round where they check for ur compatibility i.e. your long term commitment wth the company.
tell me some thing about indian education system?
what is crm?
Do you think that you’ll like this job?
what prompted you apply for his job
What is a virtual call center?
What do I need to enter the BPO arena?
plz tell me ur daily routine
22 Answers Convergys, Genpact, HC, HCL, IBM, Magnum,