which screen support consultant uses in support project?
Answers were Sorted based on User's Feedback
Answer / ram
a support consultant can work in all screens which he has
access.
| Is This Answer Correct ? | 2 Yes | 1 No |
Answer / subha
Hi ram
He cannot work on all the screens
The work is carried in eitehr development screen or QUALITY
SCREEN BUT NOT ON prod screen
| Is This Answer Correct ? | 1 Yes | 0 No |
Answer / manoj kumar guin
As per my experience a support consultant need all the server access like DEV, QAS, & PRD. but in production live system we need only display access for which he can vie the error and he can analyze and test in quality system, if required he can replicate the same issue in quality system.
Thanks
Manoj kumar guin
| Is This Answer Correct ? | 0 Yes | 0 No |
tell me support tickets, which tool you use?
Hi Gurus, Hope all is fine. I need help in one of the issues in SAP SD. Here is the scenario which we need to configure for our client I want PO number available in biling documents, Few of my clients customer will only pay if their particular name or Purchase order number is mentioned in the billing document. Customer(Sold to Party)- XXX Name of the Accounts Payable - MR YYYYY. Once the accounts payable name will be there in the billing, then only the the money will be released. So they have to configure such thing where in billing their individual names should appear. I have one more scenarios where PO number should come in billing or in Invoice so that it becomes easier for customer to recognize against which PO number the bill has generated. Would request if someone can help me with a prompt response. Thanks and Regards
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