tell something about BPO
Answers were Sorted based on User's Feedback
Answer / chandrakala
BPO (Business Process Outsourcing) is outsourcing or giving out the "process" part of a business to another entity (read as organization). Remember, it's only the process that is being outsourced (Neither the input nor the output nor the technology).
Example: A mobile service provider (MSP) has outsourced one of its sales processes. The process by itself is "Call the perspective customers and offer the different plans".
Input : Customer details (These are provided by the MSP). Call center has no control over it
Process : Calling the customers. Call center has control over it
Output : Change in plan applied to the customer(s) (The direct benefits again go to the MSP). Call center has no control over it
Technology : Call center employees will logon to the MSP's application to create / modify / delete the orders. The admin level access to those applications will be with the MSP
The MSP is keeping control of input and output and then using another company's resources just to carry out a properly laid out process. That is outsourcing.
Is This Answer Correct ? | 1 Yes | 0 No |
Answer / uday singh
BPO means Business Process Outsourcing, which consists of two processess. The first one is voice process and the second one is the non voice process. in the voice again we have two process inbond process and outbond process. where in inbond we receive the calls from the customers and in outbond we do dailing to the custmers.and where as in non voice we do the writing work like dealing with the customers through mail or etc....
Is This Answer Correct ? | 1 Yes | 0 No |
what kind of questions are asked for non-voice processing interviews?
Why do you want to work for our company? : bpo
Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.
can anyone tell me about the story of "JAANE TU YAA NAA JANE NAA".
what can you contribute in this company
1. Rainy day ? 2. Tell me about mobile? 3. Traffic in Hyderabad? Please specify the number for which question the answer is
if u win 1 crore rupees what will u do ?
131 Answers EXL, Genpact, Medha, Medha Servo, Pharma, Portland, Wipro,
Tell something about today's climate?
Has Convergys opened in LKO
Why is it that SMS/MO recieves a sent and delivered acknowledgement but MT is not recieving the message?
Hello everyone, please help me with the best answer.Actually I have 1 year gap now and during interview I was asked "why do you not want to join your previous organizatio now? Or why did you not try for the job in your previous organizaton?
if u r gettin more pay from another company, wht will u do....? 1.u will leave us an join tht company an y