If user says he don’t have authorization then how to proceed?

Question Posted / ashee182005

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If user says he don’t have authorization then how to proceed?..

Answer / stef

YOu should definitely ask the user to execute transaction
SU53.
This shows the missing authorization.
It's not always trustable, then you need to check the trace.

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If user says he don’t have authorization then how to proceed?..

Answer / basisramu

Simply ask him to raise a ticket asking for the required
auth along with the approval mail from concerned approver.
Then based on approval mail, we have to create auth
restricting to specified level using auth objects like
s_tabu_dis, s_tcode, s_tabu_cli .. and assing to that user
and execute user comparison. Ask user to log off and login
to find the assigned auth.

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If user says he don’t have authorization then how to proceed?..

Answer / neelima

Ask for SU53 screenshot. If it shows any missing authorization then add the auth to the role and ask the user to check. Otherwise you can ask for a reference user and compare both the users and check for missing auth objects

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