Answer / guest

Usually problems or issues are as same as what we are
facing during configuration, again its depend upon client
requirement.
For examle client want in billing all item should be
display in case of BOM, for that we need to configure in
vov8 Field DISPLAY ALL ITEM. U can find multiple tickets in
sdn forum and It tools portal.

Once Ticket comes to desk by mail, support team needs to
send intial response to that issue within half and hour or
within 1 hour depend upon ur Comapnies SLA.

He will check in Production server to know about the issue
and do necessary configuration in development and send to
quality server for testing with the help of basis
consulatnt, once testing is done from our end he ask to end
user test and send response in the form of UAT-user
acceptance test. once it tested and confirmed from user
he/she will move to production by attaching all requested
mail, UAT and sending those to your onsite coordinator once
he approved, the concern request is moving from quality to
prododuction by basis people, (Basis people will run batch
for change request for every 4-5 hous) to move request from
quality to production.

Let me know if u have any question write to
reach2muhammad@gmail.com

Mohammed Mustafa

Godrej Infotech Ltd, Mumbai

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