Answer / a prakash

The ticket which is raised by the end user will be posted first to the help desk team of the company. if already solution is available they post that solution or then that ticket wil be posted to the tech team who are work in the support team---- you will have a ticketing tool just like the mail interface.
When the ticket is posted it will have in different states..new, open and close.
New means ticket is new.
Open means some one is working on that ticket.
Closed means ticket is resolved.
Ticket will have the priorites low, normal and high depending on the SLA.
SLA means SERVICE LEVEL AGREEMENT BETWEEN THE COMPANY AND THE CLIENT accordingly ticket will be resolved.
High means mostly it should be resolved in 3 to 5 business hours.
Normal means it will go for 2 to 3 days.
Low means there is no time bound.
Depending on the situation we need to resolve.
you have two types of tickets, system generated and end user raised tickets.

What are the components of the sap sd module?

0 Answers  

---

Define the customer taxes in ovk3, you will maintain the tax code in customer master.

0 Answers  

---

How to determine automatic storage location in sap.. can any body please send me answer.. if possible send material.. Thanks in advance.. chavamba@gmail.com

4 Answers   Cognizant,

---

Which sub module of sap could make business areas obsolete and can one business area be assigned to several company codes? And what is z transaction?

0 Answers  

---

What happens if we check 'exclusive' indication in access sequence, and what happens if we do not check?

1 Answers  

---

---

Did you work on Transportation,what are the major settings for the transportation ?

0 Answers   NTT Data,

---

what is the benefits of combine division

3 Answers  

---

What is the business process of excise tax and how do you relate that in sap?

0 Answers  

---

When we use Intercompany sales? The customer can directly go to the supplying company instead of his regular company.

6 Answers  

---

how many servers are there in support project name them

2 Answers  

---

Customer realized its a faulty material and returns, now from SAP Front what is the process to take back and Scrap the Material as its no more of use

4 Answers   IBM,

---

when ever i create sales order the pricing condition is not coming automatically. The discount condition types like k004,k005,k007 are comes automatically,but pr00 is not coming automatically i entered manually. What could be the reason. Pls explaine me anybady. Thank you in advance. Regards, Ramesh.

4 Answers  

---