What was your reason for leaving?
Give me an example of how you have dealt with an under-performing team member in the past.
Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.
Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?
What are your strengths and weaknesses? Give an example of this behaviour
Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?
Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?
Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?
Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.
Please outline and describe your current targets and KPIs How do you ensure you achieve these?
How do you ensure that your departments goals are in line with the overall company goals?
Describe a situation in which you inspired trust and respect in your team.
What is called Team
What is the difference between KRA & KPI
Why we promoted you as senior Team leader
