Explain how to deal with a customer who denies paying for the product?
What is the difference between the bpo and call center?
For implementing a crm solution to your business what things need to take care of?
Explain how to tackle the customer language barrier that exists in between?
What is the difference between inbound and outbound?
Are you able to work with multiple phone lines?
What factors you should consider while creating a newsletter for a customer?
What are the critical attributes of a customer service representative?
Mention what are the critical attributes of a call center executive?
Do you know the procedures which should be followed while talking to a customer?
What factors can bring you good customer feedback?
If our call center is involved in activities that bend many laws, would you work with us?
I am a fresher and still in my probation period in wipro bps . And I have been put in PIP ( performance improvement plan) as I got many errors in my duration. Does that mean they will terminate me? Also if they will do this , do i need to tell in my new job interviews about the offer letter which i got from wipro? If not , then how i can i explain my gap
Ar caller aptitude questions
What is the metric RSA?
