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Why did you leave your previous job and tell me about it?
Rate yourself from 1-10 what would you give and why? If you had won 1 billion dollars at the lottery or at the casino,where would you like to spend the rest of it except for volunteer works or in charities?
What is your edge among others who are applying here?
How would you teach an old lady to fix her dwindling internet connection?
How would you teach a blind person to withdraw her credit card account on an automated teller machine?
How would you teach an old customer to browse a file on her desktop or PC, let us consider the person who isn't that good at computers?
What is the biggest challenge you have faced in work in the past 12 months?
What do you know about the centre/company/role?
How would your team/manager describe you?
What is your biggest achievement? Can you give me an example of ?
What have you done to promote great customer service?
What was your reason for leaving?
Give me an example of how you have dealt with an under-performing team member in the past.
Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.
Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?
