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what is the importance of quality and quality analyst in
call center


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How long should a call agent hold their customer online for.

10 Answers   Aegis,


1.Why do you want to work here? Why did you leave your last job? Can you explain this gap in your employment history? What have you been doing for the "X" months since you were last employed? Why have you had so many jobs in such a short period of time? What have you learned from your mistakes? Give me an example of a problem you faced on the job, and tell me how you solved it. What do you consider to be your greatest strengths and weaknesses? What are your long-range career objectives, and what steps have. What was your role in your department's most recent success?

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where do u see yourself in five years?

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Kpo Jobs in Gurgaon, Gurgaon jobs, best jobs in kpo hiring on career shapper call aditya at 9015116370

1 Answers  


1.Please tell me a little about your country. 2.How long have you been in the U.S.? 3.What do you remember about your education when you first started school? 4.Can you please tell me about the curriculum (classes) that you were required to take in high school? 5.How many students were in a typical class in your high school? 6.What were the classes like….was it mostly controlled by the teacher or did students work in groups and interact with one another as well as the teacher? 7.Are there differences between your school experience in your home country and the way classes are taught here? If the answer is ‘yes’, please describe the differences. 8.Do you think that high school was difficult and challenging or was it quite easy for you? 9.Did you enjoy high school? Why or why not? 10.Do you have anything else you’d like to tell me?

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tell me about crruption in india

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Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?

1 Answers  


why do you want to change the company

6 Answers   Wipro,


What is Your hobby

11 Answers   Aptroid, Maples,


who's UR best friend tell me something about him & where did U like to stay hostel Or home? why

1 Answers   Wipro,


What experience do you have in this field?

1 Answers   IBM,


WHAT DO YOU MEAN HONESTY?

8 Answers   Airtel,


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