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what are the qualities required if i want to join a call
center as quality analyst
- 5 Answers
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Answer / punam
Patience
good communication skills
active listening skills
leadership ability
email etiquettes
analytical and logical ability
quick learner
| Is This Answer Correct ? | 24 Yes | 1 No |
Answer / harsha
Call Monitoring Skills
Active Listener
quick learner
Good Typing speed
Soft Skills like Politeness, Enthusiasm etc.
Leadership Quality
Good Communication Skills
Ability to Provide effective Feedbacks
Telephonic Atequettes Should aware about the Do's & Don'ts
of the call
E-mail Atiquettes
Analytical and logical ability
Data Maintaining Ability
Should Aware about the Quality tools & Parameters.
| Is This Answer Correct ? | 22 Yes | 1 No |
Answer / geeta chaudhary
Required call monitering skills, should have ability to
provide effective feedback, good knowledge of excel,
knowledge of quality tools.
| Is This Answer Correct ? | 19 Yes | 2 No |
Answer / hardik
Ability to Encourage The Agent whenever he/she is wrong.
Giving the right coaching.
The QA should be impartial in all regards.
Should Keep The Personal issue Aside as This may effect a
Lot in their job.
Intermediate timely quality training should be provided by a
quality analyst for his/her agents.
| Is This Answer Correct ? | 4 Yes | 0 No |
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