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what are the qualities required if i want to join a call
center as quality analyst
- 5 Answers
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Answer / punam
Patience
good communication skills
active listening skills
leadership ability
email etiquettes
analytical and logical ability
quick learner
| Is This Answer Correct ? | 24 Yes | 1 No |
Answer / harsha
Call Monitoring Skills
Active Listener
quick learner
Good Typing speed
Soft Skills like Politeness, Enthusiasm etc.
Leadership Quality
Good Communication Skills
Ability to Provide effective Feedbacks
Telephonic Atequettes Should aware about the Do's & Don'ts
of the call
E-mail Atiquettes
Analytical and logical ability
Data Maintaining Ability
Should Aware about the Quality tools & Parameters.
| Is This Answer Correct ? | 22 Yes | 1 No |
Answer / geeta chaudhary
Required call monitering skills, should have ability to
provide effective feedback, good knowledge of excel,
knowledge of quality tools.
| Is This Answer Correct ? | 19 Yes | 2 No |
Answer / hardik
Ability to Encourage The Agent whenever he/she is wrong.
Giving the right coaching.
The QA should be impartial in all regards.
Should Keep The Personal issue Aside as This may effect a
Lot in their job.
Intermediate timely quality training should be provided by a
quality analyst for his/her agents.
| Is This Answer Correct ? | 4 Yes | 0 No |
what is the difference between coustomer service & satisfaction.
8 Answers Call Centre, Citi Bank, CitiGroup,
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What is more important to you: the money or the work?
16 Answers Aspire, HSBC, Infogain, TCS,
Are you willing to put the interests of the organization ahead of your own?
why should we hire you?
25 Answers Genpact, Htmt, Wipro,
being a b.c.a student why do you want to go for a call centre job
what are the fetures of win 98, xp, 2000
Hi, this is Alaguraja working for a KPO sector. recently i got a offer from TCS E-Serve with good hike after all my formalities done the HR called me and said that I have to join within 10 days though she knows that I have to be in notice period (30 days) in my company where there is no compromise in that. I asked her that will you relieve your employee if there is any requirement from your side. But she simply said, "I don't know" you speak with your HR and confirm whether you can join or not....... Pls answer.
Why costumer always right?
HR: If you get a Opportunity to go with a reputed company which is ready to pay more than what we r going to pay here. Will you quite the job from here or what? This is the common question used to ask by every HR. Obviously everyone will has to say YES but unfortunately for the hell shake we to need to say NO so give me a correct and positive answer.
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