Answer / punam

Patience
good communication skills
active listening skills
leadership ability
email etiquettes
analytical and logical ability
quick learner

Answer / harsha

Call Monitoring Skills
Active Listener
quick learner
Good Typing speed
Soft Skills like Politeness, Enthusiasm etc.
Leadership Quality
Good Communication Skills
Ability to Provide effective Feedbacks
Telephonic Atequettes Should aware about the Do's & Don'ts
of the call
E-mail Atiquettes
Analytical and logical ability
Data Maintaining Ability
Should Aware about the Quality tools & Parameters.

Answer / geeta chaudhary

Required call monitering skills, should have ability to
provide effective feedback, good knowledge of excel,
knowledge of quality tools.

Answer / hardik

Ability to Encourage The Agent whenever he/she is wrong.
Giving the right coaching.
The QA should be impartial in all regards.
Should Keep The Personal issue Aside as This may effect a
Lot in their job.
Intermediate timely quality training should be provided by a
quality analyst for his/her agents.

Answer / guest

good typing speed to audit a call. good

why some one will send mail in encrypt mode and how do you read the encrypted mail.

2 Answers   HP,

Speak on Topic Education's Importance in our life.

2 Answers   HCL,

where u visit last time ?

1 Answers   Wipro,

I am a production engineer(fresher).But i want to join a call center as a customer support executive or a recruiter.the question is "Being a production engineer why Should i join a call center"? Please answer the related Possible questions also....

2 Answers   Aircel, DELL, IBM, Idea, Just Dial, Reliance,

What is your achivment?

5 Answers   EXL, Genpact,

speak about the topic-"my favorite day in my life"

4 Answers  

Is collection or customer centricity skills is effecient in a collection process? If its one of them then explain the reason for your answer.

0 Answers   Global Vantage,

On one fine day you come to office and find that there is noone else available in the office

2 Answers   SerWizSol,

What position would you prefer while working on a project?

1 Answers   HPCL, HSBC,

From where the origin of Call Centre existed?

2 Answers   TeleTech, Zenta,

HOW WOULD YOUR COLLEAGUES DESCRIBE YOU?

8 Answers   HCL, Vertex,

tell me about a time when you had work problems or stresses that were difficult for you?

0 Answers