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what are the qualities required if i want to join a call
center as quality analyst
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Answer Posted / hardik
Ability to Encourage The Agent whenever he/she is wrong.
Giving the right coaching.
The QA should be impartial in all regards.
Should Keep The Personal issue Aside as This may effect a
Lot in their job.
Intermediate timely quality training should be provided by a
quality analyst for his/her agents.
| Is This Answer Correct ? | 4 Yes | 0 No |
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for some training is a neccesity and for others it's a luxury comment about the above statement
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