Answer / abhishek bhandari

BAsically,Call Centre is the hub from where employees
resolve or handle the query of the customers(who are using
the services of us)
Voice :- Directly servicing the customers whether on
telephone or face to face.
NonVoice:- Indirectly servicing the customer,we can say that
invisible support to customer.
Candidate should possess good communication skills,sentence
framing,polite,able to understand the customer and should
be understandable.

Answer / saranya.....

call center agents often provide customer service or
technical assistance to callers but can also sell products
and services or make appointments.

Answer / blackmoon

providing customer support through telephone is voice process.
serving customer requests by email is non voice process.
people who can't speak go to non voice processes.

Answer / sudhir

call is a very growing sec. where we can easily gole in our
life. and impure the communication.

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hello i have explained DELL INTERVIW PATTERN IN MY ANSWER AND I STRONGLY RECOMMEND IT FOR PEOPLE WHO WANT TO GO FOR DELL (TECHNICAL AS WELL AS CUSTOMER SUPPORT)

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