Answer / abhijeet

Call centers are normally contact centers, where a customer
using a product or services of that company, seeks help
through phone (voice) or mails (non-voice). This could be
either a technical help or a non technical help that a
customer may be seeking.
Call centers are mainly inbound and out bound. When the
customer calls to seek help it is known as an inbound call,
if the employee (consultant) calls customer to market or
sell their product it is an out bound call. The same can be
done thourgh mails. This is known as non-voice process.
Mainly termed as BPO (Business Process Out Source.

Answer / prateek garg

basically, its made 4 customers satisfaction , and regar,
ding their queries and give them appropriate feedback
regarding their queries....

Answer / sudhir g.

Call centre is a 24*7 running help desk consisting of the
following processes viz.outbond,inbound & backoffice.In
outbound we make calls to the customers & in inbound we
recieve calls from the customers solving thier problems &
backoffice is the data entry work.in other words its
bussiness process outsourcing.

Answer / vineet nemani

CALL center is a place where the work is going on 24 ours
in the week , it is a place , here every customers find the
solution of his prolem and give his proper feed back on the
product . it also helps to give the knowledge to the
customers of the product before buying it because every one
wants to the proper utilisation of his money .

Respected sir,madam this is jyoti ranjan intersted for(BPO/CALLCENTER) so if u would send 2 me all types of BPO/CALLCENTER question then i shall greatfull 2 you.thanking you.

0 Answers   BPO, IBM,

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what interests do you have outside work?

4 Answers   Spanco,

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what do u know about callcenter

19 Answers   3G Cell Labs, Brigade, Wipro,

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Why do you want bpo

22 Answers   BPO, CSC, Wipro,

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What is the difference between 3rd party BPO and Primary BPO

5 Answers   HSBC,

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how do you do spend on a yesterday?

7 Answers   Convergys, HCL, WNS,

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what will join in my company?

0 Answers   Wipro,

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What is your memorable day in your life?

18 Answers   Bank Of America, Genpact, Intelenet,

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I am 36 years old with graduation. Is it possible to get job in international bpo without any experience? Previously i was into my father business and due to some reasons business got shut down.

0 Answers  

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hello sir ,mam really i don't know the function of call center, could the functions of call centre?

1 Answers  

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Role of quality analyst in bpo

20 Answers   1Point1, Aegis, Axiom, BPO, Concentrix, Digicall Teleservices, HCL, Hinduja, Home Credit, HP, Innova Telecom, Knoah, Magus Customer Dialog, Sitel, Solutions Company, Tech Mahindra, Wipro,

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WHAT IS CALL CENTRE ?

3 Answers   Zenta,

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