Interested to Buy Any Domain ? << Click Here >> for more details...
Answer Posted / abhijeet
Call centers are normally contact centers, where a customer
using a product or services of that company, seeks help
through phone (voice) or mails (non-voice). This could be
either a technical help or a non technical help that a
customer may be seeking.
Call centers are mainly inbound and out bound. When the
customer calls to seek help it is known as an inbound call,
if the employee (consultant) calls customer to market or
sell their product it is an out bound call. The same can be
done thourgh mails. This is known as non-voice process.
Mainly termed as BPO (Business Process Out Source.
| Is This Answer Correct ? | 15 Yes | 0 No |
Post New Answer View All Answers
tel me someting about your past
What is right age of hacking(from dt.of casting) on concrte surface for plaster work.
Why do you want join night Ship ?
SPEAK ON UR LAST DAY IN UR SCHOOL (10 OR 12TH)
what is crm?
What will you do in a situation where system shuts down and you still handling customer on the phone?
Whatb is Bpo? What is Call centre? What is Telemarketing?
starting with your last job, would you tell me about some of your achievements that was recognized by your superiors?
If our call center is involved in activities that bend many laws, would you work with us?
What is voice process
what is CUSTOMER SUPPORT (NON VOICE PROCESS? ROLES & RESPONSIBILITIES?
What if the customer is not happy with your answer or solution?
If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company ? why did you want to join the call center? why do you left your previous job? What is your greatest strength? where do you see yourself from (Ten or fifteen)years from now? If u will be the principal of a school what will u can do best for school? Take Over Means? What are your biggest weaknesses?
Iam a fresher. I completed B.TECH in June 2008. what have u been doing after june 2008?
Do you know the common risk associated with bpo’s and how will you cope with them? : bpo
