Which place most you like and why?

0 Answers   Satyam,

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what is the minimum qualification for call centre jobs?

23 Answers   Vodafone,

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What is a virtual call center?

0 Answers  

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tell me about hsbc call centre

5 Answers   HSBC, IBM,

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I would like to know the age limit for appearing interview in Sutherland.

0 Answers  

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What do you consider as your greatest weakness and strength?

0 Answers   Cognizant,

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What kind of salary do you need?

27 Answers   Brigade,

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How do you about our company ?

0 Answers   Amazon, Mphasis, Wipro,

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Deficit (a)surplus (b)explicit (c)conceal (d)prevent

1 Answers   Htmt, OIP,

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Do you know the procedures which should be followed while talking to a customer?

0 Answers  

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what would u do, if ur gal frnd is a prostitute....

15 Answers   Apollo, Ocwen,

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Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?

1 Answers  

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