Answer / sadhana

if we click on message button and its showing error then its called defect. whenever bug occur we should communicate wit developer.
first test engg should lo-gin into the defect tracking tool and write summary for bug which has occurred and send to developer.
developer will open the source code and he will fix the defect and he will give new software to customer.
test engg should uninstall old software and install new software and test application again.

Answer / pavan

First login into your bug tracking tool and rise a defect like this.

Steps to Reproduce:

1.Open the mobile phone
2.Tap on message icon

Expected: It should take user to messages screen
Actual:Showing an error message "Error,Message cannot be opened",

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