Answer / Saurabh Giri

In Red Hat Enterprise Linux (RHEL), tickets can be categorized based on the Red Hat Customer Portal incident management system. Here are some examples of how tickets can be classified under problem, incident, and change management:n- Problem Management: A ticket is classified as a problem when it involves identifying, analyzing, and resolving the underlying cause(s) of recurring incidents or issues that affect RHEL systems.nExample: A customer experiences frequent kernel panics on their RHEL server. The customer opens a problem management ticket to work with Red Hat Support to identify and resolve the root cause of the issue.n- Incident Management: A ticket is classified as an incident when it involves handling an unplanned interruption or event that has or may have a negative impact on RHEL systems.nExample: A customer's RHEL server goes down due to a power outage. The customer opens an incident management ticket to work with Red Hat Support to restore the system as quickly as possible.n- Change Management: A ticket is classified as a change when it involves making planned changes or modifications to RHEL systems that may impact their functionality, security, or availability.nExample: A customer wants to upgrade their RHEL server from version 7 to version 8. The customer opens a change management ticket to work with Red Hat Support to plan and execute the upgrade in a controlled manner.

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