Answer / guest

voice interacting directly through voicewith customers on
time, wereas in non-voice interacting with through e-
mail,or internet desktop methord.

Answer / sourabhi rao

voice means you speak to the customer.
Non -voice means you don't speak to the customer .u only
wrote on the computr(MEDICAL TRANSCRIPTION)

Answer / neiro

Voice - those representatives who use headset to communicate
with their customer

Non-voice - those representatives who uses emails/chats/IM's
to communicate with their customer

Answer / ashok

voice interacting directly through voicewith customers on
time, wereas in non-voice interacting with through e-
mail,or internet desktop methord.

Answer / manikandan

call center: customer service
voice: communication to the customer through telephone
non-voice: no direct communication to the customer,
like documentation, administrative support

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