What Is Shrinkage And formula Where Company Paid By Hours?
- 2 Answers
- 4859 Views
- I also Faced
- E-Mail Answers
Answers were Sorted based on User's Feedback
Answer / vipul rana
shrinkage means total absent agents from roaster for the day day & the formula is total absent/total roaster =shrinkage
| Is This Answer Correct ? | 7 Yes | 1 No |
Answer / praveen
Total Agents multiply by Standard Rostered hours minuse total
login Hrs.+ Break Hrs.(Not Ready) = Shrinkage..
e.g. 10*8-74+10 = 16 Hrs.
Here 10 is head count 8 is std login hr requied per head 74
hrs login given by all count and 10 hrs break taken by all
agents = Shrinkage is 16 hrs
Client will pay u only for 64 Hrs!
Hope it will work......
| Is This Answer Correct ? | 0 Yes | 0 No |
As per the QA parameters, what is the feature of a good call?
2 Answers Aegis, Ageis Technologies, IBM,
where do u see your self in next five year
What you have in your self to sell?
4 Answers HCL, Max Newyork Life Insurance,
why do you want to apply in a call center industry??
What will be the Salary of a fresher in Dell company for non-voice process?
what were the memorable day in ur last company ?
after ur intermediate why had u stoped ur eduation for one year ?
Indian prime minister
How can you relate call centers to bpo?
How would you spend a million pounds ?
Tell me about ur college days
What are an inbound call center and an outbound call center? What is the difference between the two?
-
Call Centre AllOther (2477)
