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In a flow, when a Customer has called for enquiring about
some product. He does not have any Service tag, Order # or
SR#. In this case what kind of Activity will be created and
how will the agent proceed with the Activity.
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In a flow, when a Customer has called for enquiring about some product. He does not have any Service tag, Order # or SR#. In this case what kind of Activity will be created and how will the agent proceed with the Activity.
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