What was the best call you have taken in your previous call
centre please tell me what happened between the customer and
you



What was the best call you have taken in your previous call centre please tell me what happened be..

Answer / nitesh sahi

Hi
I have remember that exact time on the date of 10 Jun-09
when i was in call center, in midnight i got the call from
customer side regarding billing issue with their Vodafone
Invoice
Actually cust got the 1st Bill of Vodaphone with High
Amount, The amount was near that Rs.2200,
cust was using 299 Monthly rental plan & in same plan cust
getting local 700 min call Free Mob to Mob

the issue was that cust got the bill as prorata basis &
wasn't able to understand the bill

I easily Clarification gvn that bill generated as prorata
basis (Monthly rental as prorata basis & also discount gvn
as prorata basis )
In the Invoive details explained the Monthly rental with
billing period date & discount gvn as local same
& from the next bill will get the full amount of rental with
discount with local 700 Min Mob to Mob the cust was agree
& also he appreacited & talked with My Process Owner as per
My Conversation with customer
that was the Really excellent call from my side


Regards
nitesh sahi
9811464450

Is This Answer Correct ?    7 Yes 4 No

Post New Answer

More Call Centre AllOther Interview Questions

What is the procedure of Recruting done by BPO and what is the basic salary paid to the fresher ?

0 Answers   HSBC,


what are the advantages of crm ?

1 Answers   Siebel,


is it Goa is a favorite place of Holiday destination?

2 Answers   Reliance, TATA, TBSL, TRX,


explain 3 years gap in your employ history?

0 Answers  


Explain briefly Globalisation

0 Answers  






hello plz tell me how prepare call center int.

0 Answers   BPO, Genpact,


How do will you become call centre executive?

1 Answers  


why u looking foer this job

4 Answers   Ness Technologies,


Please give us an example of a situation where there were competing priorities. What actions did you take and what were the results?

0 Answers   Genpact, Yatra,


wat would u like change in india

10 Answers   Genpact,


formula of sla,aht

8 Answers   Aegis, HGS, Intelenet,


tell me about ur memorable day atleast two?????

3 Answers  


Categories