Interested to Buy Any Domain ? << Click Here >> for more details...
What was the best call you have taken in your previous call
centre please tell me what happened between the customer and
you
- 1 Answers
- 5067 Views
- GE, I also Faced
- E-Mail Answers
Answer Posted / nitesh sahi
Hi
I have remember that exact time on the date of 10 Jun-09
when i was in call center, in midnight i got the call from
customer side regarding billing issue with their Vodafone
Invoice
Actually cust got the 1st Bill of Vodaphone with High
Amount, The amount was near that Rs.2200,
cust was using 299 Monthly rental plan & in same plan cust
getting local 700 min call Free Mob to Mob
the issue was that cust got the bill as prorata basis &
wasn't able to understand the bill
I easily Clarification gvn that bill generated as prorata
basis (Monthly rental as prorata basis & also discount gvn
as prorata basis )
In the Invoive details explained the Monthly rental with
billing period date & discount gvn as local same
& from the next bill will get the full amount of rental with
discount with local 700 Min Mob to Mob the cust was agree
& also he appreacited & talked with My Process Owner as per
My Conversation with customer
that was the Really excellent call from my side
Regards
nitesh sahi
9811464450
| Is This Answer Correct ? | 7 Yes | 4 No |
Post New Answer View All Answers
Give me an example of how you have dealt with an under-performing team member in the past.
How would you describe your personality?
why you are opting BPO jobs if you having a degree of MSc?
What would you do if your team ceased to perform? Them.
What will be the Salary of a fresher in Dell company for non-voice process?
what is the salary of IBM processor?
Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?
Why do you want to join Virtual Command Centre (Work Force Management)
whats cmd diskdefargment.
speak about mobile communication for 4minutes(topic)
is computer knowledge is must to work for bpos????????//
Give me an example scenario of a poor customer service and what would you do differently?
what type of aptitude question they ask for interview?
Do you know the online tools for excellent customer service?
2. The physical facilities are visually appealing
